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Governance
Quality, safety & compliance
Independently assessed against ISO 9001:2015 for logistics service provision, ODC and bulk handling, and container transportation.
Certification
ISO 9001:2015
Assessed and certified by QRO Certification LLP against the ISO 9001:2015 Quality Management System standard. The certified scope covers logistics service provision, ODC and bulk handling, and container transportation.
Surveillance audits fall due in February 2026 and February 2027. A copy of the certificate is provided with our vendor registration pack.
HSSEQ protocols
- Health, Safety, Security, Environment and Quality framework applied to every movement
- Driver induction, fitness and rest-hour discipline
- PPE for loading and unloading crews
- Defensive-driving and safe-lashing briefings
- Incident reporting and corrective action log
Insurance & risk
- Comprehensive transit insurance arranged
- Vehicle and third-party liability cover maintained
- High-value cargo declared and specifically insured
- Night-halt parking and security protocol
- Documented claim support if an incident occurs
Statutory compliance
- GST-registered with timely return filing
- Valid national permits, fitness and PUC on deployed vehicles
- Licensed and verified drivers
- E-way bill compliance on every consignment
- ODC and over-dimension permits obtained before movement
Visibility
Documentation and reporting
Our customers tell us the difference is that they stop chasing. Status arrives before it is asked for, and every claim we make is backed by a document on file.
Daily status email
A written update on every open consignment goes out each day without the customer raising a query.
GPS tracking & alerts
Vehicle-level tracking with proactive alerts on delay, deviation or extended halt.
Photo & video evidence
Condition at loading, lashing, in-transit halts, unloading and final placement — time-stamped.
Complete document set
LR, e-way bill, insurance declaration, gate pass, weighment slip and signed POD, filed per consignment.
Monthly MIS pack
Placement adherence, transit performance, exception log and cost summary for contract accounts.
Single point of contact
One named account owner for commercial, operational and documentation queries.
Need our compliance documents?
We can send the ISO certificate, GST registration, insurance policies and vehicle list as a single vendor registration pack.